A great experience shopping at Heathrow

An interesting experience based on a purchase at London Heathrow Airport. When I got home with a purchase I discovered that I actually wanted to return my purchase. The interesting aspect when I investigated returns on the BAA website is that they offer a worldwide returns/exchange program. Basically, you ship the item back to BAA's return centre including a receipt for the cost of postage and they process return. I received a separate cheque back in the currency of my choice for the postage and repayment for the goods returned. Overall great customer service on the shopping experience more than I can say about the flying experience out of LHR at times.